Effective Date: [03/01/2025]

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Giggles Platonic Dating Services Private Limited (referred to as "Giggles," "we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you access or use our platform, including the Giggles dating app, website, and related services.

By using our platform, you agree to the practices described in this Privacy Policy document / page..

 

1. Data Collection Categories

We categorize data collection on our platform into five distinct categories:

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1.1. User Data
1.2. Waitlisted Member Data
1.3. Member Data
1.4. Premium Member Data
1.5. Expired Member Data

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1.1. User Data

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Definition: Any individual who downloads our mobile application or accesses our website is considered a user. This categorization is applicable until the user completes the registration process through profile authentication and verification via a valid government ID.

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Data Collected:

• Phone Number: Used for account authentication and access control.

• Location: Approximate location data may be collected to understand user demographics and improve services.

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1.2. Waitlisted Member Data

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Definition: Users who complete authentication via phone number, OTP, and profile verification using a government-issued ID are categorized as waitlisted members.

 

Data Collected:

• Name: This information is used to identify the member using our services and is cross checked against the KYC details provided by the user.

 

• DOB: This information is collected to ensure that all users are of the legal age prescribed by the local law to access our app and services provided by the app and is cross checked against the KYC details provided by the user.

 

• City: This information is collected to ensure that the user belongs to or is currently present in a city that is serviceable by us.

 

• Email: This information is collected as an alternate point of contact to send account updates, notifications of various account related events like login, account deletion, event registration and other in-app features.

 

• Gender: This information is collected to prevent fraud and identify and verify the user as per the KYC details provided by the user.

 

• Gender Orientation: This information is collected as part of in-app features, i.e. generate potential matches and notify of any new features of the platform as may be updated from time to time.

 

• Gender Preferences: This information is collected as part of in-app features i.e. generate potential matches and notify of any new features of the platform as may be updated from time to time.

 

• Dating Preferences: This information is collected as part of in-app features i.e. generate potential matches and notify of any new features of the platform as may be updated from time to time.

 

• Activity Interests: This information is collected as part  of in-app features i.e. generate potential matches and notify of any new features of the platform as may be updated from time to time.

 

• First Registration Date: This information is collected to track and manage user experience on the application. This allows us to understand information like how long a user had been waiting before they had access to the full features of the application etc, allowing us to customize their experiences.

 

• Date of Application: This information is collected to track and manage user experience on the application. This allows us to understand information like how long a user had been waiting before they had access to the full features of the application etc, allowing us to customize their experiences.

 

• Privacy Policy Acceptance: This information is collected in the form of a  mandated checkbox at the time of registration, where a user can read this privacy policy document in-app. This information is retained to ensure legal compliance.

 

• Terms & Conditions Acceptance: This information is collected in the form of a mandated checkbox at the time of registration, where a user can read our Terms & conditions document in-app. This information is retained to ensure legal compliance.

 

• Aadhar Consent (KYC): This information is collected in the form of a mandated checkbox at the time of registration, where a user implies their explicit consent to provide required KYC details to verify their profile information via Govt ID.

 

• Aadhar Number: This information is collected via a third party SDK (HyperVerge), who collect this information on DigiLocker (a service provided by the Govt of India). Our service level agreement with such third parties ensures that data collected on our behalf is never stored or is  deleted within a maximum of 14 days after saving a copy of lawfully allowed user identification data on our server.

 

• Last 4 digits of Aadhar: As per the Govt of India’s UIDAI board, aadhar numbers collected from users for KYC purpose must not be retained fully, rather only the last 4 digits may be retrieved via DigiLocker Api and retained for user mapping and identity purposes.

 

• Aadhar Details: As per the Govt  of India’s UIDAI board, aadhar information like Name, DOB, Identity image, Address, and Gender are permitted to be stored for user identification and KYC purposes. The same is retained by us on our server via an api Post call.

 

• Mandated Image 1, 2, and 3: These images are collected as part of profile  personalization on app. This allows for better user experiences and can be permanently deleted by the user at all times.

 

• Optional Image 1, 2, and 3: These images are collected as part of profile personalization on app. This allows for better user experiences and can be permanently deleted by the user at all times.

 

• Bio (User generated content): This information is collected as part of the profile personalization on app. This allows for better user experience and can be permanently deleted by the user at all times.

 

• Selfie Image: This information is collected to extract user face data (biometrics) for fraud prevention and identity verification. This image will be matched with the image retrieved from the user's Aadhar image. The same is stored on our server for additional verifications performed when a user uploads images/videos containing face data onto our app, to ensure fraud prevention and anti-catfishing.
   

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1.3. Member Data

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Definition: Users who have purchased a membership and gained access to the app's full features.

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Data Collected:

• User-Generated Content: Posts, snips, comments, ratings, date details (venue, time, etc.)

• SOS Information: Precise location and time of request

• Payment Information: Processed via third-party SDKs in compliance with RBI guidelines

• Messenger Data: Retained until users delete their messages or account

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1.4. Premium Member Data

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Definition: Members granted access to premium features, such as creating events or publishing group invites.

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Data Collected:

• Activity List (Events and groups created, published, in draft, or completed).

 

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1.5. Expired Member Data

 

Definition: Data of members whose subscriptions have expired due to non-renewal, non-payment, or suspension due to platform misuse.

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Data Collected:

• Inactive data is stored securely but can be deleted upon request.

• Identity information (e.g., last 4 digits of Aadhar) is retained to prevent re-entry by banned users.

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2. Face Data Collection, Usage, and Retention Policy

We collect and process face data as part of our identity verification process to ensure compliance with KYC regulations mandated by the Government of India.

 

2.1 What Face Data Does Our App Collect?

We collect a selfie image during the registration process for identity verification purposes. The face data collected includes:

• Selfie Image: Uploaded by the user for verification.

• Facial Biometric Data: Extracted from the selfie image to match with the Aadhaar profile image.

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2.2 How Is Face Data Used?

Face data is used solely for identity verification to:

• Ensure the user is a real person.

• Verify that the user’s identity matches their Aadhaar profile.

• Prevent fraudulent or impersonated accounts.

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The selfie image is compared to the Aadhaar image using a secure SDK provided by HyperVerge through DigiLocker, a government-authorized identity verification platform.

 

We do not use face data for:

• Marketing or advertising purposes.

• Facial recognition outside the identity verification process.

 

2.3 Is Face Data Shared with Third Parties?

We do not share face data with unauthorized third parties. However, to facilitate identity verification, we use:

• HyperVerge SDK: For Aadhaar-based identity verification.

• DigiLocker: A government-authorized platform for secure identity verification (via Hyperverge SDK).

 

Note: HyperVerge uses DigiLocker which is authorized by the Government of India for KYC verification of users via Aadhar or other govt id. Face data processed by HyperVerge is not retained on their servers and is deleted within 30 - 45days.

 

2.4 Where Is Face Data Stored, and How Long Is It Retained?

Face data is securely stored on Amazon Web Services (AWS):

• AWS RDS (Relational Database Service): Stores user identity information.

• AWS S3: Stores media files, including selfie image and image extracted from Aadhar.

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We follow industry-standard encryption protocols to secure all sensitive data.

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Retention Policy:

• Selfie Image and Aadhaar Data are retained for as long as required to comply with KYC regulations.

• Users can request data deletion by contacting hello@gigglesdating.com.

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2.5 Data Security Measures

We take the following measures to secure user data:

• Encryption: All sensitive data is encrypted.

• AWS Secrets Manager: Used for secure password management and rotation.

• Access Control: Only authorized personnel {Giggles’ admins, legal team and the owner of the information (user)} can access sensitive user data.

 

2.6 User Consent

Users must provide explicit consent for face data collection during the registration process through a mandatory checkbox.

 

2.7 User Rights and Control

Users have the right to:

• Access and modify their data through account settings.

• Request account deletion at any time.

• Withdraw consent by contacting privacy@gigglesdating.com.

 

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3. Safety and Security Features

 

3.1. SOS Feature

When activated, the SOS feature shares your real-time location with our central monitoring team to coordinate emergency responses. This data is used solely for emergency purposes and is not stored beyond the emergency event.

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3.2. Fraud Prevention

We use facial verification and advanced algorithms to detect and prevent fraudulent activity. Violators may face account suspension or legal action.

 

3.3. Anonymity and Control

User profiles maintain anonymity until users choose to disclose personal information. Users have control over their privacy settings.

 

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4. Transparency and Consent

 

4.1. User Consent

Users must provide explicit consent to data collection during registration. Users can withdraw consent at any time by contacting us.

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4.2. Cookies and Tracking

We use cookies to improve user experience and personalize app functionality. Users can manage cookie preferences through device settings.

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4.3. Third-Party Sharing

We do not share personal data with third parties for advertising purposes. Data may be shared with service providers for verification and emergency services.

 

4.4. Law Enforcement Cooperation

We comply with lawful requests from government authorities and law enforcement agencies in accordance with applicable laws.

 

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5. User Rights and Control

 

5.1. Data Access and Modification

Users can view, update, or correct their personal data through account settings.

 

5.2. Account Deletion

Users can request account deletion through our website at https://www.gigglesdating.com/delete. Requests will be processed within 15 business days.

 

5.3. Educational Resources

We provide resources within the app to promote safe online interactions.

 

5.4. Age Restrictions

Our platform is restricted to individuals aged 18 and older. Accounts violating this policy will be terminated immediately.

 

6. Updates and Governance

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or in-app notifications before updates take effect.

 

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7. Contact Information

 

Grievance Officer
Giggles Platonic Dating Services Private Limited

Neeraj Dubey
Email: [complaints@gigglesdating.com]
Phone: [+918121841657]

 

8. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect data from children. If we become aware of such data, it will be deleted immediately. Please refer to our Child Sexual Abuse and Exploitation Statement for better understanding.

 

Conclusion

At Giggles, user privacy and security are paramount. We adhere to applicable data protection laws and global best practices to provide a safe, trusted, and meaningful experience for our users. For further inquiries, please contact our Grievance Officer.